Privacy Policy Spotly — Upholstery Cleaning Services

Effective Date: October 13, 2026

At Spotly, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, which third-party services we rely on, and how you can contact us about your information.

By using our website or submitting a service inquiry, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you contact Spotly or request a cleaning quote, we may collect:

Your name
Phone number and email address, if provided
ZIP code and service address, if provided
Photographs of furniture or other items requiring cleaning
Details about your cleaning needs
Messages and other information you voluntarily provide

Our website may also automatically collect certain technical information, including IP addresses, browser types, device information, referring websites, pages visited, and website interaction data.

Please avoid including people, personal documents, or other sensitive information in photographs submitted for cleaning estimates.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide cleaning estimates
Schedule and perform cleaning services
Communicate about appointments and service requests
Maintain customer service and business records
Improve our website and customer experience
Protect our website against misuse and security threats
Comply with applicable legal obligations

We do not use photographs submitted for quotes in advertising or promotional materials without obtaining permission.

3. Third-Party Services

We use trusted third-party services to operate our website and communicate with customers.

Cloudflare

Cloudflare provides website hosting, infrastructure, security, and analytics services. It may process technical information necessary to operate and protect our website.

Telegram

Information submitted through our website's quote request form, including contact details and attached photographs, is transmitted to Spotly through Telegram.

Telegram processes this information according to its own privacy practices.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website through tools such as heatmaps and session recordings.

Clarity may collect information about browsing behavior, mouse movements, clicks, scrolling, device characteristics, and interactions with website elements.

Clarity may use cookies and similar technologies.

Privacy Statement: https://privacy.microsoft.com/privacystatement

Communication Providers

When you contact us by phone, SMS, or email, the relevant communication providers may process information necessary to deliver those communications.

We encourage you to review the privacy policies of these third-party providers.

4. Cookies and Website Analytics

Our website uses analytics and security technologies to understand website performance and improve functionality.

We use:

Cloudflare Web Analytics to measure website traffic and performance.
Microsoft Clarity to analyze visitor interactions and identify opportunities to improve the website.

Some of these services may use cookies or similar technologies.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features or analytics functionality.

Our website does not currently provide a separate response mechanism for browser Do Not Track signals. Third-party analytics providers may independently recognize certain browser privacy preferences, including Global Privacy Control, according to their own practices.

5. Information Sharing

We do not sell customer contact information or submitted furniture photographs to third parties.

We may share information with service providers when necessary to operate our website, process inquiries, communicate with customers, or provide cleaning services.

We may also disclose information when required by applicable law or when reasonably necessary to protect our rights, customers, or business operations.

Third-party analytics services may collect technical and interaction information directly through technologies integrated into our website.

6. Customer Photographs and Reviews

Customers may voluntarily submit photographs to help us evaluate furniture condition and provide accurate cleaning estimates.

Submitting photographs for a quote does not authorize Spotly to publish them.

We request permission before using customer-submitted photographs for advertising, social media, website galleries, or other promotional purposes.

Our website may also display publicly available Google reviews and testimonials.

If you previously authorized the use of your photographs and would like them removed from our promotional materials, please contact us.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with applicable obligations.

Information may be stored or processed through the third-party services described in this policy.

Retention periods may vary depending on the type of information and its purpose.

When information is no longer reasonably needed, we may delete it or take steps to remove identifying information, subject to applicable legal and operational requirements.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of internet transmission or electronic storage is completely secure.

While we work to protect the information entrusted to us, we cannot guarantee absolute security.

9. Your Privacy Choices

You may contact Spotly to:

Request information about personal data we maintain about you
Request corrections to inaccurate information
Request deletion of information, subject to applicable legal or business recordkeeping requirements
Withdraw previously granted permission to use your photographs for promotional purposes

To submit a request, email:

spotly.california@gmail.com

We will review your request and respond within a reasonable timeframe, consistent with applicable law.

10. Children's Privacy

Our website and cleaning services are intended for adults.

We do not knowingly collect personal information directly from children under the age of 13.

If you believe a child has provided personal information through our website without appropriate parental involvement, please contact us so we can review the situation and take appropriate action.

11. External Websites

Our website may contain links to external websites, including Google, social media platforms, and other third-party services.

We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage visitors to review the privacy policies of any external websites they access.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website technologies, or applicable requirements.

When changes are made, we will update the effective date displayed at the top of this page.

The most current version will be available on our website.

13. Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact:

Spotly — Upholstery Cleaning Services

Greater Los Angeles, California

Email: spotly.california@gmail.com

Phone: (323) 362-2777